Help Center & FAQ

When you upload a file, Encbyt encrypts it directly in your browser using AES-256-GCM before it is transmitted over the network. Your encryption key is derived from your account password using PBKDF2.

Because your password never leaves your device and we do not store your keys, Encbyt has zero knowledge of your file contents.

No. Due to our zero-knowledge architecture, it is mathematically impossible for anyone at Encbyt — or any third party — to decrypt your files.

If we receive a lawful subpoena or warrant, we can only provide non-encrypted account metadata (such as email address, account creation date, and storage usage). We cannot provide file contents because we do not possess the decryption keys.

Because of our strict zero-knowledge design, we cannot reset your password or recover your encrypted files if you lose your password.

We strongly recommend saving your password in a secure password manager or noting your recovery key in a safe physical location.

You can change your password from your Account Settings page while logged in. You will need to enter your current password to authorize the change and re-encrypt your local keys.

Free trial accounts can upload files up to 500 MB per file. Premium accounts support individual file sizes up to 10 GB with high-speed chunked uploading.

When you delete a file from your dashboard, it is moved to the Trash. You can restore it or empty your Trash permanently. Once emptied from Trash, files are securely wiped from our servers.

Every new account comes with a 30-day free trial including 5 GB of secure cloud storage. No credit card is required to start your trial.

You can upgrade anytime by clicking the "Upgrade" button in your dashboard sidebar. We accept major credit cards, UPI, and net banking via secure payment gateways.